Contact us

Questions or concerns? Feel free to contact us by email at hello@loomandfield.com, or send us a message below. We'll do our best to respond within 48 hours.

Contact us

Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

Excluded are any discounted products. They are final sales.

Handmade products should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 7 business days within the USA.

Please note that for international shippings, orders may arrive later than usual.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for and we will let you know if and when they are back in stock!

Easy returns

Returns within 30 days possible.

Please check out our return policy for detailed information.

Worldwide shipping

We ship anywhere, please contact us for a precise rate to your shipping adress.

24/6 support

Please reach out to us anytime at hello@loomandfield.com

We get back to you within the day (except Sunday)